General Questions
How do I know my ring size?
We have a detailed ring size guide on our website to help you find the perfect fit. You can view and download the guide here.
What is your return policy?
We accept returns within 30 days of purchase, provided the item is in its original condition. For more details on how to return an item, please visit our returns page here.
How long will it take for my order to arrive?
Our orders are processed within 4-6 weeks, with complimentary shipping and an estimated delivery time of 3-5 business days for domestic shipments. International delivery varies by country. Customers are responsible for any customs fees. For more shipping information, click here.
What if my ring doesn't fit?
Finding the perfect ring size can sometimes be challenging, especially when it's a gift. At Dynasty, we offer a free resizing service to ensure your ring fits just right.
How It Works:
- Receive Your Ring: Order your ring with confidence, knowing that if the size isn't perfect, we've got you covered.
- Visit Your Local Jeweler: Take the ring to any reputable local jewelry store for resizing.
- We Cover the Cost: Present the receipt for the resizing service, and we will reimburse you the full amount.
For more details or assistance, please don't hesitate to contact our customer service team. We are here to ensure your complete satisfaction with every purchase.
Product Customization
Can I have my ring engraved?
Yes, we offer personalized engraving services for many of our rings. To add an engraving to your order, please contact us directly for assistance.
Can I customize a ring from your collection?
Absolutely! Many of our rings can be customized to your preference. To discuss custom options, please contact us directly, and we'll be delighted to assist you.
Ethical and Quality Concerns
Are your gemstones ethically sourced?
We are committed to ethical sourcing for all of our gemstones. Our lab-created diamonds are made with the utmost care for the environment and comply with ethical standards.
Will I receive a certificate of authenticity?
Absolutely! Every gemstone we use is GIA certified, and you'll receive a certificate of authenticity for rings with diamonds of 0.5 carat or larger. This ensures the quality and grading of your jewelry meets the highest standards.
What's the difference between natural and lab diamonds?
Lab-created diamonds are identical to natural diamonds but are ethically produced in controlled environments, making them an eco-friendly choice. We exclusively use lab-created diamonds, ensuring high quality with minimal environmental impact.