Lifetime Warranty

At Dynasty by Chiara, we are deeply committed to excellence, artistry, and lasting quality in every piece of jewelry we create. Our jewelry symbolize special moments and profound emotions, designed to last through generations. We proudly offer a Lifetime Manufacturing Warranty on all of our rings to uphold our promise of unparalleled craftsmanship and quality assurance.

Lifetime Manufacturing Warranty

Dynasty by Chiara provides a complimentary Lifetime Manufacturing Warranty from the date of purchase covering manufacturing defects on all our jewelry. Manufacturing defects pertain exclusively to flaws arising during the jewelry's creation process.

What Our Lifetime Warranty Covers

Manufacturing defects typically include:

  • Structural imperfections such as porosity or surface irregularities in the metal.
  • Uneven stone settings present at the time of purchase or discovered during routine servicing.
  • Chips, scratches, or noticeable imperfections in gemstones identified at the time of purchase.
  • Any issues relating to metal finishes identified upon purchase.

If your jewelry item exhibits any manufacturing defects, Dynasty by Chiara will repair or replace the item at no cost.

Exclusions from the Lifetime Warranty

Our Lifetime Manufacturing Warranty does not cover:

  • Normal wear and tear, including dents, scratches, or abrasions on metal surfaces.
  • Damage or loss of stones due to accidents, improper handling, or misuse.
  • Discoloration or deterioration caused by exposure to chemicals, cosmetics, chlorine, or everyday activities.
  • Wear-related damage such as worn-down prongs or bent settings resulting from everyday activities.
  • Alterations or repairs performed by jewelers other than Dynasty by Chiara.
  • Loss or theft of jewelry.

How to Make a Warranty Claim

Should you notice an issue with your jewelry item that you believe is covered under this warranty:

  1. Contact us directly through our customer support email or contact form, providing your proof of purchase.
  2. Our team will guide you through the assessment process. You may either bring the item to our location or send it securely via courier.
  3. Clearly package your jewelry, including original documents and certificates, ensuring it is secure and protected during transit. Dynasty by Chiara is not liable for improperly packaged items.
  4. An assessment fee deposit for two-way shipping of AED 150 within the UAE or AED 500 internationally is required. If the defect is confirmed as a manufacturing issue, this deposit will be fully refunded.
  5. If our assessment concludes that the issue is not covered under warranty, we will provide a quote for repair. If the repair is declined, your deposit covers the cost of return shipping.

Jewelry Care

To ensure your jewelry remains in optimal condition, we recommend removing rings during activities involving physical labor, sports, or contact with chemicals. Regular professional cleaning and assessments are encouraged to maintain your jewelry's brilliance and structural integrity.